1、Q: What is your minimum order quantity (MOQ)?
A: The MOQ for each model is 100 pieces. If the quantity is lower than the MOQ, the price will be 5% higher.
2、Q: What materials do I need to provide to get an accurate quotation?
A: You need to provide the length, width, thickness and quantity of the product. We will offer you the most favorable price based on the information you provide.
3、Q: Do you provide free samples for testing?
A: Yes, we provide samples for free, but you need to bear the express delivery cost.
4、Q: How long does it take for the production and shipment of an order?
A: If the products are in stock, we will ship within 7 to 10 days after receiving the deposit. If they are customized products, it will take approximately 30 to 40 working days after receiving the deposit and all production information. This depends on the order quantity and specific requirements.
5、Q: What are your payment terms?
A: Payment is made by telegraphic transfer (TT). 30% deposit should be paid in advance, and the remaining 70% should be settled before shipment.
6、Q: What payment methods do you accept?
A: We accept telegraphic transfer (bank transfer), Western Union, MoneyGram, Trade Assurance, Letter of Credit (L/C), etc. 7、Q: Can our own logo or label be printed on the packaging? Can the products be customized?
A: Yes, you can customize the shape, printing pattern, material, thickness, size, etc. of the products. We have a strong R&D team to provide you with assistance. After your legal authorization, we can print your own exclusive logo or label on the packaging. We have been providing OEM (Original Equipment Manufacturer) services according to customer requirements for many years.
8、Q: How long is your warranty period?
A: Our warranty period is one year. Before shipment, we will carefully inspect each product. Please inform us in a timely manner if there are any quality issues.
9、Q: What shipping methods can you provide?
A: We offer as many shipping methods as possible to meet our customers' needs, such as DHL, UPS, FedEx,TNT, and EMS, etc. Our customers can quickly receive their orders delivered to their doorsteps. We can also adopt economic shipping methods, such as air freight, sea freight, direct line shipping, and air mail, according to our customers' requirements.
10、Q: How about the quality of your products?
A: Quality is the lifeline of our business. We provide unparalleled quality and have a very strict inspection process for incoming materials quality control. We are extremely strict about the process quality control and final quality control of each product.
11、Q: Do you provide after-sales service?
A: Yes! We have a professional after-sales
service team to follow up on our products. If you have any questions or concerns about our products, please feel free to contact us. We will get back to you within 24 hours.
12、Q: What can you purchase from us?
A: With diversified services that meet all your needs in one stop, we comprehensively cover the entire chain of the skiing industry. You can buy a full set of skiing equipment here, such as skiing helmets, skiing face masks, ski goggles, gloves, skiing outfits, skiing socks, snowboards and other items.